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For a preview of some of the content we will cover at this conference, view a recording of our recent webinar, Exploring Individual and Team Resilience in Healthcare.

How can concepts of individual resilience be adapted to support an agile healthcare team and system?

Join us for Leading Across Professions 2021, a 2-day, interactive virtual conference to explore tools that are known to support individual resilience. Learn how to strengthen these tools at the team and systems level, creating resilient interprofessional teams and systems characterized by nimble adaptation under dynamic circumstances. This annual event will include speakers, panelists, cases, and evidence-based frameworks that support this cognitive trajectory: from self, to your team, to your organization or system.

By the end of the conference, you will be able to:

  • ADAPT concepts of resilience to your practice, especially during times of rapid change.
  • UNDERSTAND how concepts of personal resilience can be applied to resilience in healthcare teams and systems.
  • APPLY a framework to identify team and system characteristics that foster agile change and resilience.
  • CREATE agile ways to support the resilience in organizations through evidence-based tools and frameworks.
  • STRATEGIZE at least one adaptive change that can improve a team or system’s resilience.


Janice C. Palaganas, PhD, RN, NP, ANEF, FNAP, FAAN, FSSH

Professor of Interprofessional Studies, Associate Director of Health Professions Education


Dr. Palaganas has developed a passion for teamwork from her background as an emergency nurse, trauma nurse practitioner, director of emergency and critical care services, and faculty for schools of medicine, nursing, allied health, management, physician assistant studies, and emergency medicine. As a behavioral scientist and former clinical nurse and hospital administrator, Dr. Palaganas’ passion is in using health care simulation as a platform for interprofessional education. She served as a committee member of the Institute of Medicine's report on measuring the impact of interprofessional education on practice.

Dr. Palaganas’ primary role is to develop health professions educators in an IPE setting. She previously led the Center for Medical Simulation's Instructor Course, educating educators in simulation globally and is now developing the world’s first interprofessional virtual campus as the principal investigator of a board grant awarded by the Josiah Macy Jr. Foundation.

Dr. Palaganas has shaped the field of simulation, leading the development of the Society for Simulation’s Accreditation and Certification Program. She is Editor-in-Chief in two award-winning textbooks: Defining Excellence in Simulation Programs, as well as Mastering Simulation. She urged the development of the recently released Society for Simulation dictionary, authored seminal articles, and co-authored field-changing research including the National League for Nursing study for high-stakes assessment using simulation. She has been an invited keynote speaker in over 20 countries.

Elizabeth (Betsy) Cox, RN, MSN, MBA

Associate Director, Continuing and Professional Development

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As a nurse leader, educator, consultant, and executive coach, Betsy has spent the past 20 years of her career working globally with leaders in healthcare and academic settings to develop leadership capacity, execute on strategic and operational goals, and improve quality and patient safety. She has developed and taught in numerous interprofessional and nursing specific leadership development programs. As a lifelong learner, Betsy is passionate about the self-discovery process of one’s leadership journey, including her own, that can have profound impact on individuals and teams personally and professionally.

Working with clients, she has seen as leaders build resilience, self-awareness and confidence, they more naturally lead through, with, and by others on their team. She has partnered with dozens of nurse leaders in middle management roles navigating the alignment of their own values-based vision as a team leader, their team’s evolution in impacting care and culture, and their re-framing and growth in their environment. She has consulted with and coached many teams in methods to leverage their strengths and find opportunities to raise their impact.

Betsy received her Master of Science in Nursing from Rush University, her Master of Business Administration from the Kellogg Graduate School of Management, Northwestern University, and her Bachelor of Science in Nursing from Boston College.

She has also received certification or post-graduate training in the following:

  • Management Team Systems: Team Management Profile Accreditation
  • Center for Creative Leadership Certification in 360 Competency Assessment Instruments
  • Certified Practitioner in Myers Briggs Type Indicator (MBTI) Step I and Step II Instruments
  • Post Graduate Certificate in Executive Coaching, William James College
  • Post Graduate Certificate in Advanced Studies in Interprofessional Education, MGHIHP
  • Post Graduate Administrative Fellowship, BIDMC


Jennifer Arnold, MD

Neonatologist, Johns Hopkins All Children’s Hospital; Co-star of TLC's The Little Couple

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Dr. Arnold, a neonatologist, serves as medical director for the Simulation Center at Johns Hopkins All Children’s Hospital. The center enables training in a realistic clinical environment on high-risk or emergency situations in such configurations as a trauma center, critical care unit, patient rooms and neonatal intensive care unit.

Under Dr. Arnold’s leadership, Johns Hopkins All Children’s training is expanding beyond the clinical staff and graduate medical students to include instruction for parents on how they should care for premature babies at home. Previously, Dr. Arnold led the Simulation Center at Texas Children’s Hospital in Houston.

Dr. Arnold received her medical degree from the Johns Hopkins University School of Medicine in Baltimore, Maryland, and completed a residency, master of science in medical education, and neonatal-perinatal fellowship training at the Children’s Hospital of Pittsburgh and University of Pittsburgh Medical School.

Dr. Arnold routinely speaks, does presentations and contributes to books and journals on simulation techniques and their benefits toward medical education.

Angelique Hartwig, PhD

Lecturer in Organizational Psychology, Alliance Manchester Business School, The University of Manchester, UK

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Angelique Hartwig is a Lecturer in Organizational Psychology at the Alliance Manchester Business School, The University of Manchester, UK. She received her Ph.D. in Organizational Psychology from the Alliance Manchester Business School and worked previously as a business psychology consultant for public and private sector organisations in Germany.

Her main research interest is team resilience at work which seeks to understand how teams withstand or recover from disruptions or adverse events at work and how they build resources for resilience over time. For her doctoral research, Angelique worked for three years with various types of work teams, including corporate, policing and fire service teams, to identify what resources and strategies resilient teams use to thrive in the face of adverse events. Based on this research, she developed a new theoretical model of team resilience at work and designed a new survey measure to capture resilient team processes which is being validated in work teams. The research has been featured in the journal Organizational Psychology Review and renowned international conferences, including the Academy of Management Annual Meeting and European Association of Work and Organizational Psychology.

Mark Johnson

Head Coach, Women's Hockey, University of Wisconsin

Mark Johnson headshot

Mark Johnson joined the University of Wisconsin's women's hockey staff after serving as an assistant coach with the men's program from 1996-2002. Prior to his time with the Badgers, Johnson coached professionally, directing the expansion Madison Monsters to a 37-30-7 mark in the 1995-96 season and earning Colonial Hockey League coach of the year honors.

Mark has also served as the head coach of the U.S. Olympic Women's Ice Hockey Team in 2010, as an assistant coach for the U.S. Men's National Team at the 2000 International Ice Hockey Federation Men's World Championship, and in a variety of other coaching roles for the U.S. Olympic Hockey program.

In his playing career, Johnson helped Wisconsin to the 1977 national championship during his freshman campaign. The first Badger ever to win WCHA Rookie of the Year honors, he went on to become the school's second all-time leading scorer with 256 points on a school-record 125 goals and 131 assists in just three seasons.

Johnson represented USA Hockey as a player in 13 international tournaments. Most notably, he led the 1980 U.S. Olympic Team's gold medal-winning effort with 11 points, including two goals in the "Miracle on Ice" game against the Soviet Union. He also added an assist on the game-winning goal against Finland in the team's final contest to win the gold medal.

Following his Olympic experience, Johnson embarked on a successful 11-year NHL career. He began his pro tenure with the Pittsburgh Penguins (1980-82), before moving onto the Minnesota North Stars (1982). He also enjoyed stints with the Hartford Whalers (1982-85), St. Louis Blues (1985) and New Jersey Devils (1985-90).

As an accomplished athlete, coach and humanitarian, Johnson has been honored with many awards. In January 2009, as he was named the recipient of the Red Smith Award, given annually to an individual who has contributed or continues to contribute to sports either on or off the field in the state of Wisconsin.

Johnson earned his bachelor's degree in kinesiology from Wisconsin in 1994. He resides in Verona, Wisconsin, with his wife Leslie and their five children.

J. Bradley Morrison, PhD

Senior Lecturer, MIT Sloan School of Management; Associate Professor, Brandeis International Business School

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Brad Morrison is fascinated with the challenges people face in accomplishing what they set out to do in organizations. His research focuses on two areas: 1) human performance in dynamically challenging health care contexts and 2) implementation, which he has studied in several contexts, such as process improvement settings and firms adopting the practices of lean manufacturing. He examines the paradoxes of building organizational capability and implementing innovations. For example, why do the actions some managers take foster the very problems they are attempting to solve?

His methods blend organization theory with tools of system dynamics, feedback theory, mathematical modeling and computer simulation to elucidate the relationships between structure in systems and the patterns of dynamic behavior they exhibit over time.

Brad has previously taught at the Sloan School at M.I.T. and in executive education in a variety of settings. He has been a partner at a leading global management consulting firm and has more than 15 years of consulting experience in the retail and consumer products and healthcare industries. He has assisted dozens of organizations wrestling with change in areas such as product development, sourcing, and supply chain management. He has extensive experience in Asia where he has worked in 11 countries for his clients from North America, Asia, and Europe. He has also worked in cancer research and in banking.

In 2012, he was recognized for his work on dynamic problem solving as the recipient of the Jay W. Forrester Award from the System Dynamics Society for the best published work in the field for the preceding five years.


Agenda is subject to change.


We will be providing resilience inventories (self-assessment and team assessment) for you to take prior to attending the conference. This will allow self-reflection and reflection on your team’s strengths and areas for improvement. We will be reflecting on these throughout the conference.

DAY 1: October 7, 2021 • 9:00 AM - 5:00 PM


Is individual resilience the same as system resilience? What does it matter?

You will observe an interprofessional team debate around this topic of individual and system resilience and be able to contribute via chat.

Keynote: Individual Resilience in Healthcare

Jennifer Arnold, MD

A neonatologist at Johns Hopkins All Children’s Hospital and Co-star of TLC's The Little Couple, Jennifer Arnold, MD, will share stories and reflections on personal and clinical resilience, as well as the concept of "second victim."

Break and Special Exhibits

Join us as we open two special photography exhibits:

  • “Pandemic Blues” by award-winning photographer Jay Edward Roth
  • “RESILIENT: A Photo-narrative Advocacy Project” by Harvard Medical School Students.

Small Group Discussions

Discuss our morning topics in small groups.

Lunch and Exhibit Hall

In addition to our photography exhibits, we will have research abstracts on topics of resilience.

Expert Consensus Discussion: Is individual resilience the same as system resilience? Does it matter?

Interact with experts in individual, team, and system resilience as they discuss the relationship between each.

Break and Exhibit Hall

Keynote: System Resilience

Brad Morrison, PhD

Senior Lecturer from MIT Sloan School of Management and Associate Professor from Brandeis International Business School, Brad Morrison, PhD, will share his expertise in healthcare systems dynamics and findings from his research studying human performance in dynamically challenging health care contexts.

Analysis of System Case

Brad Morrison, PhD

Analyze a case interactively and reflect on system resilience.

Keynote: Hartwig Team Resilience Tool

Angelique Hartwig, PhD

Lecturer in Organizational Psychology at the Alliance Manchester Business School and author of the Hartwig Team Resilience Tool, Angelique Hartwig, PhD, will share her expertise in team resilience, her team resilience model, and highlight how teams build resources for resilience over time.


DAY 2: October 8, 2021 • 9:00 AM - 4:00 PM


Can you train for system resilience? How?

You will observe an interprofessional team debate this topic of individual, team, and organizational training and will be able to contribute via chat.

Keynote: Key Factors in Team Resilience

Mark Johnson

Olympic gold-winning ice hockey player and coach, Mark Johnson, will share his reflections on teamwork and resilience from a sports perspective and how they can apply to everyday life and our professional work.

Break and Exhibit Hall

Stories of Resilience

Hartwig Team Resilience Tool Reflection

Angelique Hartwig, PhD

What does the Team Resilience Tool reveal about you and your team?

Lunch and Exhibit Hall

System Case Discussions

What are the ideas and lessons learned?

Simulation: System Resilience

Brad Morrison, PhD

We will engage in a simulation that you can use in your own teaching/organization to understand system resilience. We will engage in a debriefing to uncover ways we could use our individual resilience to build our team and system resilience.



Health professionals, educators, managers and leaders who are responsible for ensuring their teams are able to be agile and function successfully during unpredictable circumstances.


Registration includes access to live conference, a recording of keynote sessions, digital conference materials, and any supplemental resources and course materials.

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Register by July 31, 2021

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IHP Faculty, Staff, Students & Alumni

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Abstract topics should relate to the conference objectives:
ADAPT concepts of resilience to your practice, especially during times of rapid change.
UNDERSTAND how concepts of personal resilience can be applied to resilience in healthcare teams and systems.
APPLY a framework to identify team and system characteristics that foster agile change and resilience.
CREATE agile ways to support the resilience in organizations through evidence-based tools and frameworks.
STRATEGIZE at least one adaptive change that can improve a team or system’s resilience.
Submit an Abstract
Abstract Eligibility:
Research or research in progress on the topics of individual resilience and/or team resilience
Program innovations related to individual resilience and/or team resilience
Works in progress within academic and/or workplace environments
Abstracts may have been previously presented
Key Dates:
Abstract submission deadline: Friday, August 27, 2021, 11:59 p.m. ET
Abstract decision notification: Friday, September 3, 2021


In support of improving patient care, MGH Institute of Health Professions is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE) and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.

MGH Institute of Health Professions designates this live activity for a maximum of 12.75 AMA PRA Category 1 Credits ™. Physicians should claim only credit commensurate with the extent of their participation in this activity.
Physician Assistants
AAPA accepts AMA PRA Category 1 Credits™ from organizations accredited by ACCME.
MGH Institute of Health Professions designates this activity for 12.75 contact hours for nurses. The American Academy of Nurse Practitioners Certification Board (AANPCB) accepts credit from organizations accredited by the ACCME and ANCC.

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Social Work
As a Jointly Accredited Organization, MGH Institute of Health Professions is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. MGH Institute of Health Professions maintains responsibility for this course. Social workers completing this course receive 12.75 clock hours for continuing education credits.

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This activity provides 12.75 contact hours (1.27 CEUs) of continuing education credit. ACPE Universal Activity Number (UAN): A4008265-0000-21-001-L04-P and JA4008265-0000-21-001-L04-T.
NOTE FOR PHARMACISTS/PHARM TECHS: Upon closing of the electronic evaluation, IHP will upload the pharmacy-related continuing education information to CPE Monitor within 60 days. Per ACPE rules, IHP does not have access nor the ability to upload credits requested after the evaluation closes. It is the responsibility of the pharmacist or pharmacy technician to provide the correct information [NABP ePID and DOB (in MMDD format)] in order to receive credit for participating in a CE activity.

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IPCE Credit
This activity was planned by and for the healthcare team, and learners will receive 12.75 Interprofessional Continuing Education (IPCE) credit for learning and change.